Return / Refund Policy

30-Day Confidence Guarantee
If you’re not satisfied with your purchase, we offer a full refund within 30 days of delivery — no questions asked.

To initiate a return or refund:

1. Contact Staycool@un-pause.me with your order number.
2. We’ll assist with next steps and any necessary return labels.
3. Once received and processed, refunds will be issued to your original payment method within 5–10 business days.

Conditions:

• Items must be unused or returned in sellable condition.
• Shipping fees are non-refundable unless the return is due to an error on our part.

Your happiness matters — that’s why we make returns easy and supportive.